In a statement, MGM Resorts said its investigation into the matter is ongoing. But then came a new problem: How do you cancel a trip when you can’t reach anybody at the casino or access the hotel’s website? When word of the problems at the Borgata started to get out on Monday, some customers planning to visit later this week commented on social media that they were considering canceling their trips. “It’s absolute chaos down here,” one Borgata customer named Mary (she asked us not to use her last name) told me. If you play a machine and win, the machines apparently aren’t printing out tickets.
According to some gamblers I spoke with over the past 24 hours, they can’t use credit or debit cards to pay for anything. The casino’s operation is feeling the blow as well. Of course, it’s not just the hotel operation that’s impacted. Even if you look on external travel-booking websites like Orbitz and Expedia, the Borgata shows as “sold out” for every day this year. I tried doing that numerous times, and not one of my calls went through. All you’ll see is a message telling you to call the Borgata’s local phone number in Atlantic City. Want to go to the Borgata’s website? You can’t.
